PLEASE BE ADVISED - Pursuant to Section 2 of the User Agreement in force for this Site ("Old T&Cs"), its existing Customer Account holders as on 30 January 2025 are hereby given 14 days’ notice that with effect from 13 February 2025 ("Effective Date"), the new Site terms and conditions set forth below ("New T&Cs") will govern Broadway Gaming Ireland DF Limited ("Broadway")’s Customer Account with you. The New T&Cs will supersede the Old T&Cs for the Site in their entirety from the Effective Date.

In addition, existing customers of this Site will be asked to accept the New T&Cs on their next login on or after 30 January 2025.

The terms "Customer Account", "Site" and "User Agreement" as used above shall have their meanings set forth in the Old T&Cs until the Effective Date, at which time they shall have the meanings set forth below in the New T&Cs.

For all Customer Accounts established on or after 30 January 2025, the New T&Cs will govern your Customer Account with immediate effect upon your acceptance of same as part of the normal account sign up process.

{{BRAND_NAME}} Terms and Conditions

*IMPORTANT INFORMATION*

PLEASE READ THIS INFORMATION BEFORE YOU MOVE ON TO THE REMAINDER OF THESE GENERAL TERMS AND CONDITIONS

Everything contained in this User Agreement (see Section 1.4 below for how "User Agreement" is defined and what it includes) is important and should be read by you, but we would like to draw your attention in particular to the following Sections in these General Terms and Conditions ("General Terms and Conditions" is defined in Section 1.1 below) and the important terms and conditions that they contain. These Sections in particular have the potential to affect your interests. It is important that you read the Sections themselves and not rely on the short summaries below:

  1. By registering for a Customer Account (defined in Section 4.1 below) and/or accessing or using any part of the Services or Software (defined in Sections 1.1 and 1.2 below) you are entering into a legally binding contract. That contract is between you and us and it incorporates all the terms, conditions and documents forming the "User Agreement" (explained and defined in Section 1.4 below). Please read Section 1 carefully.

  2. You must be aged 18 or over and meet certain other eligibility criteria and requirements to use the Services and Software. When you register for a Customer Account with us, you are making certain promises to us on which we’re entitled to rely. Please read Section 4 carefully.

  3. We will need to complete our Verification Checks (defined in Section 5 below) before you can do certain things in connection with your Customer Account. We may also run Verification Checks on an ongoing basis after your Customer Account has been opened. If we’re unable to complete our Verification Checks to our reasonable satisfaction, we will have the right to suspend and, ultimately, to close your Customer Account, and we may pass on any necessary information to the relevant authorities. Please read Section 5 carefully.

  4. Withdrawing your funds. You will usually be able to withdraw your available balance at any time, but there are certain circumstances in which we will be entitled to delay or withhold withdrawals. Please read Section 8 carefully.

  5. In certain circumstances, our liability to you is limited or excluded. When you access and use the Services and Software, it is important that you understand what we are liable for, when limits to our liability will apply (and what those limits are), and what we are not liable for. It is also important that you understand that we will not be liable to you under this User Agreement, and nor do we owe you a duty of care, in respect of our compliance or otherwise with any regulatory obligations that we may be under from time to time. Please read Section 9 carefully.

  6. Errors, Malfunctions, and Disconnections: If any part of the Services or Software suffers an Error, Malfunction, or Disconnection (as each of those terms are defined in Section 10 below) we have certain rights including the right to void affected transactions and not to pay you out. This includes circumstances where the problem is not obvious to you or us and is only discovered by us when we check or verify the result of a transaction and/or gameplay retrospectively. Please read Section 10 carefully.

  7. We will not tolerate fraudulent or unlawful activity, cheating, or any other "Prohibited Practices" (defined in Section 11 below): If you engage in any of these Prohibited Practices, we will have certain rights including the right to suspend and, ultimately, close your Customer Account, to cancel/void your bets and/or to withhold funds (including winnings) and/or Promotions. Please read Sections 11 and 12 carefully.

  8. Your obligation to compensate us: You may be required to compensate us if we suffer losses because you have engaged in a Prohibited Practice and sometimes we can set off the positive balance in your Customer Account – and/or accounts you hold with other companies in our corporate group – against amounts that you owe to us. Please read Section 13 carefully.

  9. You may only register for one Customer Account. If we discover that you have opened more than one Customer Account (which we call a "Duplicate Customer Account"), we will have certain rights, including the right to close your Duplicate Customer Account(s) (and in some circumstances your original Customer Account too) and to void bets/wagers, bonuses and/or winnings. Please read Section 14 carefully.

  10. The results shown on our server will take precedence: Other than as a result of a technical failure which we are directly responsible for, the random number generator will determine the randomly generated events required in connection with the Services and, where the result shown on the Software conflicts with this, the result shown on our server shall take precedence. Please read Section 24 carefully.

  11. We may sometimes take actions in relation to your Customer Account for regulatory reasons including where required to do so by the terms of our licence and/or a regulatory authority. These actions include running certain Verification Checks (including, if applicable, after your Customer Account has been opened), preventing you from taking up Promotions and/or completing Promotions, and/or restricting/closing your Customer Account if required to do so. Please read Section 5, and clauses 12.4, and 28.2 carefully.

  12. Special terms, conditions and rules apply to our Promotions (as defined in Section 28.1) and to particular games and services that we offer, such as bingo games. These are set out in Part 2 – please read these carefully.

PART 1: GENERAL TERMS AND CONDITIONS

  1. Introduction: The Agreement Between You and Us

    1. These general terms and conditions ("General Terms and Conditions") govern your use of the {{BRAND_NAME}} site (the "Site") and all betting, gaming and/or gambling products and services made available by means of the Site (including associated mobile apps and other alternative platform integrations ("Alternative Platforms")) from time-to-time (all of which are referred to collectively in these General Terms and Conditions as the "Services").
    2. Our software (which includes any betting, gaming and/or gambling products that you may play), which is available either through the Site or an Alternative Platform (the "Software"), allows you to use the Services.
    3. When you apply to register a Customer Account (defined in Section 4.1 below) and/or otherwise use or access any part of the Services or Software, you will be entering into a legally binding contract between you and us. If you disagree with anything in these General Terms and Conditions or any other document forming the User Agreement (See Section 1.4 below) you must not apply to register a Customer Account and must not access/use any part of the Services or Software.
    4. These General Terms and Conditions some terms, rules and policies which are specific to certain of our Services (for example particular games) and/or relate to specific things such as bingo game rules, terms relating to the use of our Promotions (as defined in Section 28.1 below), withdrawal/deposit policies, etc. These specific terms, rules and policies are set out in Part 2 below – they still form part of the legal agreement between you and us (together with these General Terms and Conditions in Part 1, the/this "User Agreement") and you should read and understand them just like the rest of these General Terms and Conditions.
    5. If there is any conflict between these General Terms and Conditions and any other terms or rules which comprise the User Agreement, these General Terms and Conditions will (unless otherwise expressly stated) to that extent take precedence.
    6. We have tried to write these General Terms and Conditions (and the other documents forming the Agreement) in clear, plain, and understandable English. If you need any explanation regarding this Agreement, including if you do not understand any part of the Agreement, please contact us (see clause 20.1 below for how to get in touch).

  2. About Us and You

    1. {{BRAND_NAME}} is a brand (the "Brand") owned by us (as defined below) or our affiliate’s licensee, as applicable ("Brand Owner"). The games made available via the Site are operated by us under our licence.
    2. The contracting party with respect to the User Agreement is Broadway Gaming Ireland DF Limited ("us", "we" or "our"), a company incorporated under the laws of the Republic of Ireland. Our registered address is at Hospitality House, 16-20 Cumberland Street South, Dublin, D02Y097, Ireland.
    3. We are part of the Broadway Gaming group of companies (the "Group").
    4. We are licensed and regulated by the Gambling Commission of Great Britain (the "Gambling Commission") under account number 58267.
    5. In this User Agreement, "you" or "your" means you, the person who uses the Services or the Software.

  3. Changes to the User Agreement and/or the Services

    Changes to the User Agreement

    1. We may amend the terms and conditions of the User Agreement from time to time for various reasons including to comply with legal or regulatory changes, for security reasons, to reflect changes to our Services or Software, and/or to reflect changes in our business practices or operations.
    2. If we make an amendment to the User Agreement that amounts to a material change, we will notify you reasonably in advance by a notification on your next Customer Account login or visit to the Site, or by notifying you by email.
    3. Non-material changes will take effect immediately on posting the updated Agreement to this page and we recommend that you check for updates to the User Agreement on a regular basis.
    4. Your continued use of the Services, the Software, or your Customer Account after amendment to this User Agreement have taken effect (which, as explained above, either takes place immediately on posting, or (for material changes) following reasonable advance notice) represents your acceptance of the updated User Agreement. If you do not agree to any change to the User Agreement, you should stop using the Services and Software and close your Customer Account.

      5. Changes to the Services

    5. We may suspend, modify, remove or add to the Services (including, if appliable, the Software) at any time. If such action would constitute a material change which is to your detriment, we will try to give you as much notice as is reasonably practicable but some actions may be required to be made with immediate effect and without notice (for example, for security or legal/regulatory reasons).

  4. Account Eligibility

    1. To use the Services, you must first register and be accepted for an account with us ("Customer Account").
    2. To be eligible to hold a Customer Account you must meet the following criteria and, by applying to register for a Customer Account, you confirm and warrant (i.e., promise) to us that:
      1. you are at least 18 years of age and are capable of entering into a legal contract. Underage gambling is a criminal offence (see Section 5.2 below);
      2. you acknowledge that this User Agreement forms a binding agreement between us and you;
      3. all details provided by you to us, either during the registration process or at any time afterwards, are true, current, correct, complete, and not misleading;
      4. you are the true and lawful owner of the funds being wagered by you via the Services and you are properly authorised to use such funds for gambling with us;
      5. you are opening and using your Customer Account solely for your own personal, non-commercial, non-professional use and benefit, and not on behalf of any third party;
      6. you are fully aware, and accept, that there is a risk of losing money when gambling by means of the Services. You confirm to us that you are aware of such risk and that your use of the Services is entirely voluntary;
      7. you reside in United Kingdom or Republic of Ireland (the "Permitted Territories");
      8. you do not already have an open Customer Account with us (see Section 14 below for the rules on Duplicate Customer Accounts);
      9. you acknowledge that the Software includes features provided by third parties which may be installed on your device as part of the Software and which may be automatically updated from time to time;
      10. you have not previously self-excluded from gambling (whether directly with any Group brand and/or via any multi-operator scheme such as GAMSTOP) and you are not otherwise prohibited from using the Services;
      11. you do not hold, or have not previously had, a Customer Account with us which we have closed;
      12. you are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to you;
      13. you are responsible for obtaining access for your device to telecommunications networks and the Internet and for acquiring any other consents and permissions required for your device to connect with the Software and the Services;
      14. you acknowledge, that all times that are published on this Site are UK times (GMT/BST, as applicable at such time); and
      15. you understand that (whilst engaged by us/the relevant company and for a period of 24 months afterwards) none of our officers, directors, employees, consultants or agents or any other company within our Group or our suppliers or vendors are eligible to access the Site or hold a Customer Account (other than as may be authorised in connection with such individual’s job roles and responsibilities, e.g., for testing purposes) and you confirm that you do not fall into any of these categories of persons and/or are not a relative of any such persons including a spouse, partner, parent, child, or sibling.
    3. We are not obliged to accept a registration for a Customer Account.

  5. Verification Checks

    1. Your registration for a Customer Account will be subject to our Verification checks (defined in clause 5.2 below). By registering for a Customer Account, you agree that we may conduct any Verification Checks we may reasonably require (both during Customer Account registration and, if applicable, at any time afterwards) and that you will provide us with the information, documentation, and co-operation that we reasonably need in order to undertake these Verification Checks. Where we need to obtain information about you from third party sources, you agree that we may do that.
    2. We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together, "Verification Checks"). Accordingly, we will require you to submit the following documents and information to operate your Customer Account:
      1. an e-verification whereby we will seek to match data you provide with available public records/databases;
      2. current and valid form of official identity document that contains your date of birth issued by the government of a recognised country/state, for example a driving licence or passport;
      3. a copy of a recent utility bill, payslips or bank statement (this must not be more than 3 months old); and
      4. any further or additional documents and information that we may require from time-to-time for the purposes of complying with our regulatory obligations.

        5. Such documents can be uploaded through the ‘My Account’ page of your Customer Account. We may request that copies of such documents are certified at your own expense, meaning that the documents are stamped and attested by a notary, solicitor (Commissioner for Oaths), accountant or any other professional as recognised by the UK government for such purposes from time to time and which, in our reasonable discretion, is acceptable to us for such purpose.

    3. Until we have received all requested information/documents and completed our Verification Checks to our reasonable satisfaction, we will be entitled to restrict or place limits on your Customer Account in any manner that we reasonably deem appropriate, including by preventing you from accessing the Website, entering into any transactions, or from making withdrawals. If our Verification Checks cannot be completed to our reasonable satisfaction, your Customer Account will be suspended and, ultimately, may be permanently closed. In this event, we may also be required by applicable regulation and/or a relevant authority to withhold funds in your Customer Account.
    4. You acknowledge and agree that we have the right to obtain information about you from third parties and publicly available sources.
    5. Underage gambling is a criminal offence. If we verify (after you've opened a Customer Account) that you are under 18 years of age:
      1. your Customer Account will be closed;
      2. any deposits you have made may be returned to you;
      3. all transactions made via your Customer Account will be void; and
      4. we may make a report to the relevant regulatory or law enforcement authorities.
    6. We use recognised third party providers to undertake age verification, affordability, and other checks on our behalf. You authorise us to provide your personal details to our service provider/s who will keep a record of the information we provide to them. We may supply the information you have given us to authorised credit reference agencies, who may check the details we provide against databases (public or private) and may keep a record of that check. We also share information with fraud prevention agencies and/or other authorised third parties for use in identification checks and for fraud detection and prevention purposes. We may also share your information with our regulators.
    7. Please see our Privacy Notice for further information about how your data is processed.

  6. Account Security

    1. Customers are required to keep all their registration and Customer Account login details secret and confidential at all times and never share them with someone else.
    2. You may not allow any third party to use your Customer Account, username, password, or identity to access or use the Services or the Software. You are responsible for all transactions made via your Customer Account and any other activities taking place on/via your Customer Account where your login details have been entered correctly. We will not be liable for any damages caused by misuse of your Customer Account by third parties (except where our failure to exercise reasonable care has resulted in a third party obtaining your username, password or other security information). If you have lost or forgotten your login details, please go to the 'forgot your password' link and follow the instructions. Alternatively, please contact our customer support team at {{SUPPORT_EMAIL}} and we will assist you.
    3. Customers are required tokeep their registration details up to date. If any of these details change, please contact our customer support team at {{SUPPORT_EMAIL}} as soon as possible.
    4. You should take particular care to ensure that minors (i.e., under-18) do not access any aspect of the Services via your devices and/or Customer Account.

  7. Deposits and Protection of Customer Funds

    1. We are not a financial institution or bank. Monies held in your Customer Account will not attract any interest.
    2. Our group entity, Broadway Gaming UK Limited, is the merchant of record for all payment processing in connection with your Customer Account. The minimum deposit amount is £10 (unless otherwise stated).
    3. From time to time you may be requested to provide us with certain documents to verify the details of the payment method used by you to deposit money to your Customer Account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the payment method previously used by you.
    4. The Site restricts the total number of registered payment methods per customer to 5.
    5. We may implement a ‘rounding’ policy in relation to monies deposited by or cashed-out to customers where currency conversion is involved. The effect of this policy is that deposit or withdrawal amounts in currencies other than in Pounds Sterling might be rounded up or down on conversion to or from Pounds Sterling. By way of example only, if according to the exchange rate a €10 (EUR) deposit is converted by us into £8.61 (GBP), your Customer Account will be credited with £9 (GBP). Details of the rounding policy in effect from time to time will be available to you at the point that any monies are converted.
    6. Any funds you deposit with us will be held in a bank account in our name (the "Designated Account"). The Designated Account is a separate account which only contains funds deposited by and due to customers, which are to be used for the sole purpose to pay for customers’ use of our Services. The funds will be retained by us in the Designated Account until used for that purpose.
    7. The Designated Account meets the Gambling Commission’s requirements for the segregation of customer funds at the level “medium protection”. This means that steps have been taken to protect customer funds but there is no guarantee that all funds will be repaid if we should at any time become insolvent. For more information on the Gambling Commission's different categories of protection for Customer Funds, please visit the Protection of Customer Funds Section of the Gambling Commission's website.

  8. Withdrawals

    1. You can withdraw any cleared cash balance in your Customer Account at any time, provided that:
      1. all payments made into your Customer Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
      2. we have completed our Verification Checks to our reasonable satisfaction (see Section 5 above). Where we have requested information/documents from you to carry out these Verification Checks, any delay in providing this information/documentation may cause delay when withdrawing funds;
      3. we are not required to withhold payments of your deposit and/or winnings by applicable law or regulation and/or have not been instructed to do so by a regulator; and
      4. there is currently no ongoing, or completed (save where completed and decided in your favour), investigation:
        1. into an Error, Malfunction or Disconnection (as those terms are defined in Section 10 below) involving any aspect of the Services which you have used; or
        2. where we have reasonable grounds to believe you have engaged in a Prohibited Practice (defined in Section 11.2 below) which would entitle us to withhold funds in accordance with Section 12.5 below,

        and in the case of (i) and (ii) above, you acknowledge and understand that, as we made clear in the “Important Information” section at the beginning of these General Terms and Conditions, we are ultimately entitled to void any affected transaction, withhold funds (including any winnings) and (in the case of illegal or Prohibited Practices) suspend and, ultimately, close your Customer Account.

    2. Where your identity as the registered owner of a payment method cannot be confirmed without supporting documentation, you may be required to provide sufficient documents for us to verify this point before you will be permitted to make a withdrawal.
    3. If you wish to withdraw less than your entire Customer Account balance, a minimum withdrawal limit will apply (see Section 8.4 below). If your withdrawal request via the “cashier” section of your Customer Account is for less than the minimum withdrawal limit, stated below, the funds will be returned to your cash balance.
    4. The minimum withdrawal limit for all withdrawal methods is £10 (or the equivalent in other applicable currencies).
    5. If you wish to withdraw your entire Customer Account balance in a single transaction and the total is less than the minimum withdrawal limit stated above, please contact support, {{SUPPORT_EMAIL}}.

  9. Our Responsibility to You

    1. Nothing in the User Agreement excludes or limits our liability for:
      1. fraud or fraudulent misrepresentation;
      2. death or personal injury resulting from our negligence or the negligence of our employees or agents; or
      3. any other liability which we may not limit or exclude under applicable law including any breach by us of your mandatory statutory rights as a consumer.
    2. Subject always to Section 9.1 above, we will not be responsible to you or any third party for any claims, loss or damage whatsoever that was not foreseeable by you and us at the time of you first accepted the User Agreement, or for any claims, loss or damage suffered and/or arising from or in any way connected with:
      1. your, or any third parties, use of, or inability to use, the Software or the Services including where you are in breach or non-compliance with the User Agreement (including any Prohibited Practice/s engaged in by you);
      2. any incomplete, lost or delayed transactions, other than to the extent caused by our failure to use reasonable care and skill;
      3. any Error, Malfunction or Disconnection;
      4. our actions in enforcing this User Agreement, including our closure, restriction, limitation, or suspension of your Customer Account in accordance with this User Agreement;
      5. your use of any link contained on the Site or via the Services;
      6. any content contained on any internet site linked to from the Site or via the Services;
      7. any modification to, suspension of or discontinuance of the Software or the Services,
      8. business losses and/or losses to non-consumers (for example loss off business, loss of business information, business interruption and loss of profits);
      9. losses caused by the equipment and/or devices you use to access the Software and/or Services;
      10. any acts or omissions made by your Internet service provider or other third party with whom you have contracted to gain access to the server that hosts the Site; or
      11. failure to provide the Software and/or Services or to meet any of our obligations under the User Agreement where such failure is due to any cause beyond our reasonable control which prevents us from providing the Software and/or Services or fulfilling any of our other obligations under the User Agreement and includes but is not limited to cyber-attack, fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity, pandemic, and acts of God.
    3. As we made clear in the “Important Information” section at the top of these General Terms and Conditions, we will not be liable to you under this User Agreement, and nor do we owe you a duty of care, in respect of our compliance or non-compliance with any regulatory obligations that we may be under from time to time.
    4. Subject always to Section 9.1 above:
      1. we do not promise that the Software or our Services will be available, uninterrupted, and in a fully operating condition at all times. Access to the Software and/or Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control;
      2. we do not promise that the Software or our Services will be error-free, that defects will be corrected or that the Software or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the Services;
      3. we will not be liable to you for any loss of data or for any damage to your computer equipment or software that results from your use of the Services or Software, except that if any defective digital content that we have supplied to you damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation; and
      4. the Software and Services are provided on an 'as is' and 'as available' basis and we make no specific warranty or representation, whether express or implied, express or implied, in relation to their merchantability, satisfactory quality, fitness for a particular purpose, completeness, or accuracy of the Services or the Software. In addition, we do not promise that the Software and/or Services will meet your requirements.

  10. Errors, Malfunctions and Disconnections

    1. We try to provide you with high-quality Services, but we cannot guarantee that the Services or Software will at all times perform correctly. Various kinds of mistakes and errors can occur – technical, human and otherwise – and you understand and agree that we can only provide the Services and Software to you, and you must accept them, in the condition that we make them available from time to time.
    2. In this Section, we set out a description of the things that can go wrong and the rights that we have in such events.
    3. Below are some key definitions to help you understand this Section:
      1. An "Error" refers to a mistake or error that is not exclusively technical, for example the mistaken posting of incorrect odds, the offer of incorrect prices or terms for participation in a promotion or gambling opportunity. Errors can arise from human mistakes, administrative, operational or systems failures and combinations of all of these. For example, a bet might be offered mistakenly at a price that is substantially out of the market or a promotion designed to offer a £5 return might mistakenly advertise a £50 return or the pay-tables advertised for a product may mistakenly fail to reflect the true payment configuration of the product.
      2. A "Malfunction" refers to where an automated process fails to operate as designed or intended, for example where a piece of computer software produces a deviation from its intended performance specifications or parameters, or where two pieces of software fail to interface or communicate with each other in the manner intended or designed, in either case so as to produce a result which is not the result that was intended or designed. These malfunctions may or may not be apparent to us or to you and they may only come to light as and when settlement instructions, game outcomes, winnings or cashouts are investigated and analysed retrospectively.
      3. A "Disconnection" refers to a disconnection or interruption in a transaction for any reason, for example an interruption caused by the failure of the internet or connectivity, or severe latency in communications, or technical failure due to some disaster or unforeseen event.
    4. Where any of the above occur, we will deal with them as described below and it is important that you understand and agree to the following before you use the Services and Software, as we made clear in the "Important Information" section at the top of these General Terms and Conditions:

      5. Errors and Malfunctions

    5. If as a result of an Error or a Malfunction, your Customer Account is credited with winnings that you would not have received were it not for that Error or a Malfunction, we will have the right to void the relevant transaction and withhold the relevant winnings. This applies even if the relevant gambling product could have produced the same or similar amount of winnings without the intervention of the Error or a Malfunction and it applies whether the Error or a Malfunction was apparent to you or to us or not. If you have withdrawn any such winnings, you agree that you will pay them back to us as and when we ask you to.
    6. Where any Error or a Malfunction is or becomes apparent or obvious to you or you suspect that an Error or a Malfunction may be occurring, you agree that you will cease your use of the relevant aspect of the Services and Software immediately, and will report it to us immediately (see Section 23 below for how to get in touch).

      7. Disconnection

    7. In the event the Software recognises that a Disconnection has occurred and the game play has continued, we will (if you have won) update your Customer Account balance with your winnings. In the event of a Disconnection resulting in the game being cancelled, we will update your Customer Account balance with your bet amount. Your game history is available under the 'My Account' page within your Customer Account. For more information please contact our customer support team at {{SUPPORT_EMAIL}}.

  11. Prohibited Practices

    1. You may only use the Services and your Customer Account for lawful purposes and strictly in accordance with the terms of this User Agreement. You must not engage, or attempt to engage, in any activity which we define below as a "Prohibited Practice" and you acknowledge and understand that the consequences of you doing so will (depending on the specific circumstances) include the voiding of any relevant transactions, the withholding of any attributable winnings, and the suspension and/or closure of your Customer Account. You may also be liable to compensate us for losses suffered by us as a result of you engaging in a Prohibited Practice (see Section 13 below).
    2. Each of the following is a "Prohibited Practice":
      1. if you have deliberately or fraudulently opened or are using one or more Duplicate Customer Accounts;
      2. if the name (including the ‘salutation’ i.e., Mr, Mrs, Ms, etc.) registered on your Customer Account does not match that on the payment method, account, and/or card(s) used to make deposits on your Customer Account;
      3. if we have reason to believe your Customer Account is being used or funded in whole or in part by a third party;
      4. if you provide incomplete, incorrect, false, or misleading information while registering or attempting to register a Customer Account or at any time afterwards (except where you provide any incorrect, incomplete, or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described in Section 5.2 above);
      5. if you have allowed or permitted (intentionally or unintentionally) someone else to use your Customer Account, or if you use or attempt to use someone else’s Customer Account;
      6. if you have colluded with other customers, for example if you have played in tandem with other customers as part of a club, group, etc., and/or placed bets or wagers in a coordinated manner with other customers involving the same (or materially the same) selections;
      7. if we have received a "charge back", "denial", and/or a "return" notification via a deposit mechanism used on your Customer Account;
      8. if you are found to be cheating, money laundering, or undertaking any other kind of fraudulent or illegal activity in connection with your Customer Account or other use of the Services;
      9. if you have employed or made use of a system (including machines, computers, software or other automated systems such as ‘bots’, etc.) designed to defeat our gaming systems or in any other way interfere, interrupt, or manipulate the operation of the Services or the normal play of any aspect of the Services;
      10. if you are depositing money into your Customer Account which originates from criminal and/or other illegal activities;
      11. if you are prohibited from entering into a gambling/gaming transaction by any term of your contract of employment, this Agreement, or any rule of a professional body of which you are a customer and which applies to you;
      12. if you enter into formal bankruptcy proceedings;
      13. if you use the Services other than for your own personal and recreational use;
      14. if you breach any of the Promotional Terms (as defined in Section 28.1 below) including (but without limitation) if you engage in any Promotional Abuse (as defined in Section 28.5 below);
      15. if you seek to sell or transfer your Customer Account to and/or acquire from or operate Customer Accounts of other registered customers;
      16. if you are resident in, or are seeking to access the Services from, any territory other than the Permitted Territories, including if you are using a VPN to disguise your location;
      17. if you appear in our reasonable judgement to be depositing or withdrawing money or otherwise using the Services without genuine play;
      18. if you make or (in our reasonable determination) deliberately or fraudulently attempt to make a bet or wager when your Customer Account has insufficient cleared funds;
      19. if you have self-excluded on any of our, and/or our Group companies’, brands (including the Services) and/or via a multi-operator service such as GAMSTOP, or have been restricted on GamProtect;
      20. if you use us or our systems, including the Services, to facilitate any type of illegal money transfers or for any other unlawful, fraudulent, or prohibited transaction including any form of money laundering or potential money laundering or terrorist financing;
      21. if you abuse our staff or agents;
      22. if you misuse our chat facility as detailed in Section 22 below;
      23. if you use the Services or our systems to facilitate arbitrage through currency exchange transactions;
      24. if we have reasonable grounds to believe you have used or attempted to use someone else’s payment method in connection with your use of the Services or your Customer Account and that person has entered into a self-exclusion agreement with us;
      25. if, in relation to the Software, you: (i) copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivative works of the source code, or otherwise; (ii) sell, assign, sublicense, transfer, distribute or lease the Software (or attempt to do so); (iii) make the Software available to any third party through a computer network or otherwise; (iv) export the Software to any country (whether by physical or electronic means); or (v) use the Software in a manner prohibited by any laws or regulations which apply to the use of the Software;
      26. if you engage in any screen scraping, web scraping or otherwise collecting or extracting (manually or via automated processes) third party data from the Site for any purpose;
      27. if you access, or attempt to access, the Software or use the Services by means of another person's Customer Account;
      28. if you engage in any of the following practices:
        1. Illegal Funds: Where the source of funds used by you for gambling on the Site are illegal or where you use the Services in any way as a money transfer system or where we reasonably suspect that you may be engaging in money laundering activities, including use of the proceeds of crime.
        2. Unfair Betting Techniques: Utilising any recognised betting techniques to circumvent the standard house edge in our games, which includes but is not limited to martingale betting strategies, card counting as well as low risk betting in roulette such as betting on red/black in equal amounts.
        3. Circumvention: Breaking into, accessing or attempting to break into or access or otherwise circumvent our security measures and/or systems, which includes but is not limited to circumventing our systems to use the Services when you have opted out from receiving our Services.
        4. Using Artificial Intelligence: Using any software program or robot which is endowed with artificial intelligence to perform any action on behalf of a player.
        5. Intentional Disconnection: Intentionally disconnecting from a game while playing on the Site. We have developed and employ elaborate methods which enable us to seek out and accurately identify users who carry out an intentional disconnection during a game.
        6. Systematic Abuse: Where an account or group of accounts operate systematically in order to gain an advantage to the detriment of another player or to commit any deceitful act in relation to the other players or us – for example employing specific techniques to cheat other players or playing as a group.
        7. Promotion Abuse: Where we reasonably suspect that you have taken (or have attempted to take) unfair advantage of, exploited or manipulated (or attempted to exploit or manipulate) any of our Promotions, we will deem this to be “Promotion Abuse”. Examples of Promotion Abuse include the following: (i) only depositing during promotional periods in order to receive Promotional funds and not depositing at any other times; (ii) opening multiple Customer Accounts on the Site or across our Group brands; (iii) where we have reasonable suspicion as to the truthfulness of your identity; (iv) repeatedly playing free games but not playing paid-for games; (v) purchasing all the tickets for a free game.
    3. You agree to notify us as soon as possible after becoming aware of any person engaging in any Prohibited Practices and to provide us with reasonable assistance with any investigations we may conduct following receipt of the information provided by you in this respect.

  12. Suspension / Limitation / Closure of Your Customer Account by Us

    1. We may close, limit, or suspend your Customer Account at any time. We will notify you reasonably in advance of any such action on our part, other than where we discover or suspect (acting reasonably) that you have engaged in a Prohibited Practice, in which case such action may take effect without notice following the process set out below.
    2. If we have reasonable grounds to believe that you are or may be engaging in, or have engaged in any Prohibited Practice, we will limit or suspend your Customer Account without notification, and your Customer Account will remain limited/suspended while the matter is investigated. You agree to cooperate fully with any such investigation. Your funds cannot be accessed or withdrawn during periods of limitation/suspension, and any balance will remain in your Customer Account. We will use reasonable efforts to undertake our investigation within a reasonable period, but you acknowledge that any delay on your part to respond to our information or other requests will affect our ability to do so.
    3. If our investigation results in our decision (acting reasonably) that the issue has been resolved, we will lift the Customer Account limitation/suspension. If our investigation results in our decision (acting reasonably) that you have engaged in any Prohibited Practice, we will restrict or permanently close your Customer Account. In these circumstances, your details may be passed on to any applicable regulatory authority or any other relevant external third parties, and we will be entitled to prevent you from accessing any of our other websites or servers, or accessing any other services offered by us or our Group.
    4. We may also from time to time be required to restrict, suspend, or close your Customer Account for legal or regulatory reasons, including where we are required to do so by a competent authority and/or the terms of our licence. Such actions, if applicable, may affect your use of your Customer Account.
    5. If we close your Customer Account, any positive cash balance in your Customer Account at the time of such closure by us will be paid back to you, except that:
      1. if you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your Customer Account; and
      2. if we discover or determine (acting reasonably) that you have participated in any Prohibited Practice then we will withhold all or part of the Customer Account balance and/or void or recover from your Customer Account deposits, pay-outs, Promotions (including any Bonus Funds (as defined in Section 29.1 below), and/or any winnings (if/as applicable) in each case to the extent attributable to such Prohibited Practice/s.

  13. Your Obligation to Compensate Us

    1. You agree that you will compensate us (and/or, where applicable, the Brand Owner/s) for any losses, liabilities, damages, costs and/or expenses, including reasonable external legal fees, which we (or such Brand Owner/s) suffer or incur as a result of your participation in any Prohibited Practice/s. We will be entitled to recover sums that you owe us by deducting the appropriate amount from your Customer Account balance or any future winnings or deposits credited to your Customer Account and/or (if applicable) from your account balance with other Group companies.
    2. We will be entitled to set off any positive balances in your Customer Account against any amount owed by you to us by deducting the appropriate amount from your Customer Account balance or any future winnings or deposits credited to your Customer Account and/or (if applicable) from your account balance with other Group companies.

  14. Duplicate Customer Accounts

    1. Only one Customer Account per person is permitted
    2. If we discover or have reason to believe that you have opened one or more additional Customer Account/s, each such additional Customer Account will be classified as a "Duplicate Customer Account". We are entitled, in respect of each Duplicate Customer Account:
      1. to close such Duplicate Customer Account leaving you with only the original Customer Account (unless we have reason – for example if you have deliberately or fraudulently opened more than one active Customer Account – to close all your Customer Accounts);
      2. to treat all Promotions using the Duplicate Customer Account, and all winnings accrued from such Promotions, as void; and.
      3. to void all unsettled and/or future bets/wagers on the Duplicate Customer Account (and all winnings accrued from such bets/wagers).
    3. If there is more than one Customer Account registered per family, household address, email address, telephone number, and/or shared computer, e.g., school, public library or workplace, we may require you to provide us with documentation to verify that the relevant Customer Accounts comply with this Agreement and are not Duplicate Accounts

  15. Dormant Customer Accounts

    1. We will treat a Customer Account as a "Dormant Account" if, for a consecutive period of 12 months or more, it has not either (a) had funds deposited in it; (b) had funds withdrawn from it; (c) had a bet placed from it; (d) had a bet settled from it; or (e) has been completely inactive.
    2. If your Customer Account has a balance of zero at the time it is classified as a Dormant Account, we will close it and no fee will apply. If, however, your Customer Account has a positive cleared balance then we will make an attempt to transfer the balance in your Dormant Account to you via the last payment method you used to place funds into your Customer Account.
    3. No less than 30 days before your Customer Account becomes a Dormant Account, we will attempt to contact you to remind you that your Customer Account is at risk of becoming subject to the administration fee described in the paragraph below and on what date this will occur should you not reactivate your Customer Account by such date.
    4. If your Customer Account remains a Dormant Account after we have taken the steps outlined in the paragraphs above in this Section, we still start to deduct an administration fee of £5 per month. This fee will continue to be deducted on a monthly basis until either the Dormant Account becomes active, or the cash balance on the Dormant Account is reduced to zero.
    5. You can reactive your Dormant Account at any time by logging into it.

  16. Payment Transactions

    1. You are fully responsible for paying all monies owed by you to us.
    2. Our group entity, Broadway Gaming UK Limited, is the merchant of record for all payment processing in connection with your Customer Account. The name of ‘Broadway Gaming UK Ltd’ will appear on your payment statements, as applicable.
    3. We may use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services.
    4. We shall not be liable for any unauthorised use of debit cards, irrespective of whether or not the debit cards were reported stolen other if required by laws and regulations which apply to us.

  17. Closing Your Own Customer Account

    1. If you wish to close your Customer Account at any time for any reason, you should send an email to customer service {{SUPPORT_EMAIL}} and state 'Close My Account' in the subject/title.
    2. A customer services agent will aim to respond to you within the next working day or as soon as reasonably practicable afterwards in order to process your request and (subject to any right we have under this Agreement to withhold/delay withdrawals), to arrange return of any cleared cash balance in your Customer Account.

  18. Responsible Gaming

    1. We are committed to offering our customers a safe, fun and friendly online gambling experience. We actively promote safer gambling in a variety of ways and encourage our customers to make use of a variety of safer gambling features. For further details on this, please visit our Safer Gambling page
    2. You may, at any time, request a take-a-break period (temporary account suspension) or a self-exclusion from the Site. To view the various take-a-break and self-exclusion options, as well as other safer gambling information, please visit our Safer Gambling page.
    3. If you have chosen to self-exclude from our Site, we will close all Customer Accounts identified as belonging to you across our Group brands, in accordance with our Responsible Gaming Policy. However, if you choose a temporary “Take a Break” period, your Customer Account will be suspended only at the requested brand.
    4. If you have previously had any issue with gaming addiction, financial difficulty, or any other such issue accounted for under our Responsible Gaming policy, you must not use our Software or Services or open new Customer Accounts with us or with any of the websites owned or operated by us or any other company within our Group of companies whilst such issue persists.

  19. Intellectual Property

    1. The brand names relating to the Brand Owner, the Site and the Alternative Platforms and any other trademarks, service marks and/or trade names used by us either on our own behalf or together with the Brand Owner from time to time (the "Trade Marks") are owned by us, any company within our group of companies, our licensors and/or the Brand Owner. In addition to the rights in the Trade Marks, we or any company within our group of companies, our licensors and/or the Brand Owner own the rights in all other content of the Sites and the Alternative Platforms, including but not limited to the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text available via the Software or on the internet (the "Site Content"). By using the Services or the Software you shall not obtain any rights in the Trade Marks or the Site Content and you may use the Trade Marks and Site Content in accordance with the terms of the User Agreement only.

  20. Shared Basis Games, Progressive Jackpots, and Table Rake

    1. You acknowledge that certain games which are included in the Services are offered to you on a "shared basis" which enables users of the Services via the Site and other websites owned or operated by us as well as users of third-party platforms to play with one another. In such cases, you accept that you may play with or against other users, who may have different configurations to your own, this includes but is not limited to, different currencies and bet limits.
    2. You acknowledge and agree that we offer progressive jackpots for certain games which are included in the Services. A ‘progressive jackpot’ is a jackpot which increases in size as a result of contributions from monies staked by players who may be based in various countries. We may decommission a progressive jackpot at any time (including before the jackpot is won in certain circumstances). In the event that we decommission a jackpot across all of our brands before it is won, we will seek to redistribute contributions and in doing so we may (amongst other things): (i) use any outstanding contributions to fund a separate progressive jackpot which players are eligible to win; or (ii) refund players the amount of their outstanding contributions.
    3. You acknowledge that we may change from time to time the table rake in relation to real wagering.

  21. Other Important Legal Terms

    1. If any part of the User Agreement is disallowed or found to be ineffective by any court or regulator or administrative body, the other provisions of the User Agreement shall continue to apply.
    2. If you breach this User Agreement and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach such terms.
    3. Unless expressly stated otherwise, nothing in the User Agreement is intended to give rights to anyone except you and us. This does not affect our right to transfer the User Agreement under Section 21.6 below.
    4. We are regulated by the laws and gaming regulations of Great Britain. You acknowledge that we may be bound to disclose certain information about you and your Customer Account to the relevant authorities pursuant to such laws and regulations.
    5. Nothing in the User Agreement shall be construed as creating any agency, partnership, or any other form of joint enterprise between you and us.
    6. We may transfer, assign, sub-license or pledge, in whole or in part, any of our rights and obligations under this User Agreement at any time provided that such action will not negatively affect your rights under this User Agreement. Without limiting the foregoing sentence, we may wish to transfer our rights or obligations under this User Agreement to another company within our corporate group or any other legal entity, including if we restructure or there is a sale of our business. You agree that we may do so provided that in the case of such a transfer, after we notify you of the date on which such transfer takes place, your rights under this User Agreement will be against the new legal entity.
    7. Without affecting your rights with respect to the Designated Account as stated in Section 7.6 above, nothing in the User Agreement will grant you any security interest over our assets, including for the avoidance of doubt on any amounts standing to the credit of your Customer Account.
    8. This User Agreement is governed by and will be interpreted in accordance with the laws of England and Wales and any disputes arising in connection with this Agreement will be subject to the jurisdiction of the courts of England, provided that such choice of law/jurisdiction will not deprive you of any mandatory consumer protections of your home country (if different).
    9. The User Agreement has been drafted in the English language. In the event of any discrepancy between the English language version of the User Agreement and any translated version of the User Agreement, the English language version shall prevail.

  22. Use Of Our Chat Feature

    1. As part of your use of the Service we may provide you with a chat facility through which you will be able to communicate with other users of the Service. We may review the chat and to keep a record of all statements made on such facility. Your use of the chat facility is subject to the following rules:
      1. You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity.
      2. You shall not make statements that damage a third party’s reputation or which are abusive, harassing or insulting to other users of the Service.
      3. You shall not make statements that advertise, promote or otherwise relate to any other online entities.
      4. You shall not make statements about us or the Sites or any other Internet site connected to us that are untrue and/or malicious.
    2. PLEASE NOTE: When using the chat facility any personally identifiable information that you submit, can be read, collected, or used by other users of the same chat facility and could be used by third parties to send you unsolicited messages. We are not and shall not be responsible for the personally identifiable information that you choose to submit via the chat facility.

  23. Customer Support / Getting in Touch

    1. Customer support is available if you experience any difficulties or problems and can be reached by email at: {{SUPPORT_EMAIL}} or via live chat. We encourage you to contact us with any difficulties or problems.
    2. For service quality assurance calls made by you to the customer support team may be recorded.

  24. Random Number Generator

    1. Other than as a result of a technical failure which we are directly responsible for, you accept and agree that the random number generator will determine the randomly generated events required in connection with the Services and, where the result shown on the Software (as operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall take precedence.
    2. You understand and agree that (without prejudice to your other rights and remedies) our records shall be the final authority in determining the terms of your use of the Services.

  25. Complaints / Disputes

    1. For our customers, the following disputes procedure applies:
      1. If you have a complaint about any aspect of the general conduct of licensed activities other than the outcome of a gambling transaction, the matter will be categorised as a 'complaint' and be processed through our internal complaints procedure. Where the complaint refers to the outcome of a gambling transaction and is not resolved at the first stage of the complaints procedure, the matter will be categorized as a 'dispute'.
      2. We aim to keep you informed throughout the process. On receipt of your complaint we will email you and acknowledge that we have received your complaint, will confirm the particulars of your complaint and provide you with a copy of this procedure if requested.
      3. During the internal process all telephone and email communications may be recorded. If the contents of these communications are disputed we will consult these records and they may be key to the ultimate decision.
      4. We will handle your complaint or dispute in accordance with Gambling Commission's guidelines. Where such guidelines, as published from time to time, conflict with this Section 25, the Gambling Commission's guidelines shall apply.
      5. You should initially contact customer support by email using the details above in Section 23.1 or by using the Live Chat facility on Our Site.
      6. An advisor will log your call/message, investigate your enquiry and respond to it. If your concern is not resolved at this stage you can escalate the complaint or dispute by referring the matter in writing addressed to the Head of Customer Support, at: Manager@bingosupport.org.
      7. We aim to provide you with a substantive response to your complaint as soon as practically possible and, in any event, so long as you cooperate with the process in a timely manner, resolve your complaint within eight weeks from the date we receive the complaint. We will ensure that we write to you within eight weeks of the date we receive your complaint or dispute with either a final response or an update of the position explaining that due to a lack of timely cooperation from you during the process, that we are or may not be in a position to provide a final response within our normal eight week review process.
      8. The Head of Customer Support’s response represents the final stage of the internal complaints and disputes procedure. In the case of a dispute (but not a complaint) you will be notified that we are dead-locked and if you still remain dissatisfied with that decision you have the right to refer your dispute to our Alternative Dispute Resolution (ADR) entity, eCogra, at https://ecogra.org/forms/adr-dispute-step-1. This entity may change without notice in which case your dispute would be referred to any successor ADR service provider.
    2. ADR involves the referral of unresolved disputes to an independent third party for adjudication. This includes unresolved disputes about the outcomes of gambling transactions. There is no charge to you for using this service. The details of our ADR entity are also held by the Gambling Commission.
    3. eCogra or any successor ADR entity reserves the right to reject disputes referred for resolution on the basis that they are frivolous or vexatious, but we are not permitted to refuse referral on that basis. The ultimate resolution may be made binding on both parties but does not deprive you of the right to pursue the matter in the courts of appropriate jurisdiction.
    4. Details of all disputes referred to the eCogra or any successor ADR entity and details of the outcome may be provided by us to the Gambling Commission on request, as required by the License Conditions and Codes of Practice attached to our operating license.

  26. Exchange Rates

    1. Jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by us for the purposes of allowing you to deposit and withdraw money from your Customer Account shall be executed by us at an exchange rate sourced from http://www.xignite.com (with such rates being regularly updated throughout the day). A fee may be charged which is comparable with commercial rates offered by banks and card companies.

  27. Payout Rates / RTP

    1. "RTP" stands for Return To Player (being the rate at which winnings are paid out as published in the relevant game rules). For more information on how RTP is calculated please click here.
    2. The RTP percentage for each game is listed within the information/help pages for that particular game. In instances where an RTP for a particular game is not found in that game’s information/help pages, then please click here.
    3. The RTP table is updated from time to time. If there is a conflict between the RTP as set forth in a game’s information/help pages and the RTP table found at the link in the above paragraph for that game then the RTP published on the game’s information/help pages shall control.

    28. PART 2: ADDITIONAL TERMS / RULES / POLICIES



  28. Promotional Terms and Conditions

    1. We may from time to time offer promotions, special offers, vouchers, contests, competitions, bonuses (including without limitation welcome bonuses), free spins, and/or promotional funds (together "Promotions"). Our Promotions are subject to the User Agreement which includes the general promotional terms set out in this Part 2 ("General Promotional Terms") as well as any applicable Promotion-specific terms ("Promotion-Specific Terms" and, together with these General Promotional Terms, the "Promotional Terms"). In the event of a conflict between the Promotional Terms and the remainder of the User Agreement, the following order of priority shall apply: (i) Promotional Terms; (ii) the remainder of the User Agreement.
    2. We may prevent the take-up of new Promotions and/or the completion of Promotions for regulatory reasons including those relating to safer gambling.
    3. We may cancel, modify or suspend a Promotion, including (without limitation) where required for security reasons, to comply with applicable law or regulation, due to abuse, or otherwise where the Promotion is not capable of being conducted as specified as a result of exceptional circumstances. Other than where necessary to prevent fraud or other unlawful behaviour, any such cancellation, modification or suspension will not apply to you if you have already opted into the Promotion, made a deposit in expectation of receipt of any Promotional funds or other benefits offered, and/or commenced to participate in the Promotion prior to the date of the communication of the cancellation, modification or suspension.
    4. If we discover or reasonably suspect that you are engaging in any form of Promotional Abuse (as further described in Section 28.5 below) or are otherwise in breach of the Promotional Terms, then we may deny, withhold or withdraw from you any Promotion (either temporarily or permanently) and, as described in Section 12 above, we will have the right to suspend and, ultimately, close your Customer Account, to withhold all or part of your Customer Account balance and/or void or recover from your Customer Account attributable deposits, pay-outs, Promotions (including any Bonus Funds, and/or any winnings (if/as applicable).
    5. "Promotional Abuse" means: If we reasonably suspect that you have deceitfully taken (or attempted to take) unfair advantage of, or exploited or manipulated (or attempted to exploit or manipulate), any of our Promotions. Examples of Promotional Abuse include: (i) opening multiple indistinguishable or similar Customer Accounts to obtain more than one welcome bonuses; (ii) only depositing during promotional periods in order to receive a bonus and not depositing at any other times; (iii) opening multiple Customer Accounts on the Site or across our network; (iv) where we have reasonable doubts as to the truthfulness of your identity; (v) repeatedly playing free games but not playing paid-for games; (vi) purchasing all the tickets for a free game; or (vii) repeatedly depositing, cashing out and redepositing purely to gain a deposit related bonus).
    6. If we discover or have reason to believe that less than the minimum Wagering Requirements (as defined in section 29.1 below) have been made during the claiming of a Promotion, relevant withdrawals will be audited and must be verified by us before being processed.
    7. Eligibility requirements and exclusions may apply to individual Promotions – for example, country of residence – and these will be set out in the Promotion-Specific Terms.
    8. Any complimentary benefit (whether in cash or some other form of incentive) credited to your Customer Account must be used in accordance with the Promotion-Specific Terms.
    9. We may, from time to time, offer you special Promotions. These Promotions may be notified to you by various means, including but not limited to (i) email, (ii) telephone, and (iii) SMS, unless you have unsubscribed from receiving marketing by these means.
    10. Unless otherwise indicated in the Promotion-Specific Terms, a Promotion is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient then the Promotion is null and void.
    11. To be eligible to participate in any Promotion, you must be a "Qualifying Player" i.e. you must:
      1. be aged 18 or over;
      2. be legally entitled, and eligible, to use the Services in accordance with the User Agreement (see for example Section 4 in Part 1 above);
      3. unless the applicable Promotion Terms indicate that a "no purchase necessary" route is available and subject to any provisions in the User Agreement, have successfully completed registration on our Site and opened a Customer Account in accordance with the User Agreement;
      4. satisfy any and all other eligibility criteria set out in the relevant Promotion Terms; and
      5. not be an Unauthorised Person (as defined in Section 28.12 below).
    12. None of the Brand Owner’s officers, directors, employees, consultants or agents or any other company within the Brand Owner’s group of companies or their suppliers, vendors are permitted to participate in an offer. This restriction also applies to relatives of such persons and for this purpose 'relative' includes such person's spouse, partner, parent, child and sibling. Any persons listed in this section is an "Unauthorised Person".

  29. Bonus Policy / Bonus Funds

      We offer bonus Promotions ("Bonus" / "Bonuses") on the Site from time to time. These Bonuses are subject to the following rules:

    1. "Bonus Funds" means any funds or equivalent which we have credited to your Customer Account which you can use to make wagers on the Site, including for example deposit matches, free wagers and free spins. Please note that withdrawal restrictions may apply to any Bonus Funds as explained further below.
    2. There are two types of Bonus Funds: (1) Bingo Bonus, which can be played on Bingo Games only when your cash balance is at zero. Any Bingo Bonus awarded will be subject to {{WR_BINGO_BONUS_NON_DEPOSIT}} times Wagering Requirement; and (2) Games Bonus, which can be played on instant games only when your cash balance is at zero. Any Games Bonus awarded will be subject to {{WR_GAMES_BONUS_NON_DEPOSIT}} times Wagering Requirement.
    3. Please note that cash funds will always be used before Bonus Funds and the balance of both will be displayed in your “Customer Account”.
    4. You may only withdraw cash funds, subject to the terms of this User Agreement, and may never withdraw any Bonus Funds. Winnings generated from Bonus Funds may become cash balances only as set out in this Bonus Policy section.
    5. Bonuses can be credited to either the Bingo Bonus balance in the Customer Account ("Bingo Bonus Balance"), the Instant Games bonus balance in the Customer Account ("Games Bonus Balance"), or both, according to the applicable Promotion-Specific Terms.
    6. "Wagering Requirement" means the number of times you must wager the value of the Bonus awarded to you before that Bonus will become cash (see for example as described in clause 29.2 above).
    7. If you withdraw any or all your deposits before meeting the applicable Wagering Requirements for the Bonus, you will forfeit any remaining Bonuses available prior to the withdrawal request.
    8. Bingo and Instant Games Winnings: Winnings generated as a result of Bonus wagering will accumulate to the Bingo Bonus Balance or to the Games Bonus Balance, as applicable, subject to the provisions set out in this Bonus Policy section. Once the Wagering Requirement for a specific Bingo Bonus or Games Bonus has been completed, the relevant winnings will then be transferred to your cash balance. If you fail to meet the applicable Wagering Requirements at the time of withdrawal, then you will forfeit all your Bonus Funds and any related winnings which have accrued to your Bingo Bonus Balance or Games Bonus Balance.
    9. If you do not log in to your Customer Account for a period of 5 consecutive days, any Bonuses (including all vouchers, free spins, Bingo Bonus Funds, Games Bonus Funds, chat points, loyalty points, shop coins) and any related winnings where the Wagering Requirements have not been fulfilled, shall be forfeited without further notice and are not refundable.
    10. "Restricted Funds" means all the Bonus Funds and Free Spins (see Section 31 below) that have not yet met the Wagering Requirement and any winnings associated with such Bonus Funds or Free Spins.
    11. If you place a wager on an Instant Game with Restricted Funds and win at least £100, subject to the fulfilment of any Wagering Requirements, you will receive up to a maximum of £{{ATTR_FUNDED}} over the initial bonus amount granted to you, which was used to generate such winnings, any remaining Bonus Funds will be forfeited. By way of example, if you are granted £60 in Bonus Funds, and the winnings generated from such Bonus Funds on Instant Games at the time of the fulfilment of the applicable Wagering Requirements are £300, then (£60 + £{{ATTR_FUNDED}}) will be transferred to your cash balance (i.e. the £60 bonus amount and £{{ATTR_FUNDED}} in winnings). Such limitation shall not apply to verified progressive jackpot winnings derived from Restricted Funds.
    12. We may, from time to time, offer an alternative Bingo Bonus to a then-current Bingo Bonus. By accepting such alternative Bingo Bonus, you will not be eligible to receive the then-current Bingo Bonus.
    13. We are entitled to eliminate completely the contribution of bonus funds to Bingo Games’ jackpot amounts or decrease the relative contribution of bonus money to Bingo Games’ jackpot amounts by differentiating bonus money from cash wagering. On selected Instant Games jackpots, only wagers with cash shall increase the jackpot prizes, in such cases the RTP will appear as a range in the Instant Games RTP report which can be found here. For more information on how RTP is calculated please click here
    14. Re-Deposit Bonus: In the event we offer you a re-deposit Bonus, the following shall apply. The re−deposit Bonus percentage will be specified by in the Promotion-Specific Terms and may vary for each deposit you make.
    15. We may offer you the option to opt out of receiving our deposit Bonuses (including but not limited to the ’first deposit’ Bonus and ’re-deposit’ Bonus) by ticking the box found in the Site’s cashier, where available. If you choose to opt out of receiving deposit Bonuses, you will not then be entitled to participate in any deposit-related Promotion, even if such Promotion is displayed or communicated to you.
    16. We are entitled to decline to grant you any deposit Bonus, in the event that you have an outstanding withdrawal request until such request has been processed by us.
    17. We are entitled to decrease or deny you any deposit Bonus when you deposit through selected payment methods and/or deposit from selected countries, as explained (if applicable) in the Promotion-Specific Terms.
    18. Winnings that result from purchases of bingo cards or playing Instant Games with Bonus Funds and which have met the applicable Wagering Requirements may be cashed out of the player's Customer Account subject to the limitation to the maximum winning amount defined for a Non-Funded Account (as defined in section 33.1) in the relevant Promotion-Specific Terms, if applicable.
    19. Registration Promotions and the first deposit Promotions cannot be combined with any other similar Promotion.

  30. Free Bingo Games

    From time to time we may offer free Bingo Games ("Free Bingo Games") on the Site. Your use of Free Bingo Games is subject to the following:

    1. To play Free Bingo Games, you are required to register and open a Customer Account with us. In some instances you may be required to fulfil additional criteria in order to participate in the Free Bingo Games such as make a recent deposit.
    2. We use the words "free bingo" in the sense that you do not need to pay anything for the bingo tickets in order to participate in the Free Bingo Games.
    3. Occasionally you may be granted free tickets or free bingo vouchers to a specific bingo game on the Site. We will define the number (if any) of free tickets or vouchers granted to you for a specific bingo game. We will cap the number of tickets or vouchers which can be claimed for every game. For example, if the number of tickets for a specific bingo game is capped at 96 and you possess 90 tickets for that game, you may only claim an additional 6 tickets for that game regardless of the number granted to you. Please note that free tickets and bingo vouchers may have an expiry date.
    4. If you have not used any free ticket or free bingo voucher granted by us at the time you request a withdrawal, then you will forfeit any unused free ticket or voucher (as applicable).
    5. If you fail to: (i) meet the Wagering Requirements with respect to the winnings generated by the applicable free ticket or free bingo voucher; or (ii) use the relevant free ticket or free voucher by the expiration date (if applicable), then you will forfeit any winnings generated by the relevant free ticket or free voucher which have accrued to your bonus balance or cash balance, as the case may be.
    6. You must comply with any applicable minimum withdrawal requirements before withdrawing any cash prize.

  31. Free Spins

      33.1 From time to time we may offer free Instant Games ("IG Free Spins") on the Site. Your use of the IG Free Spins is subject to the following:

    1. To play IG Free Spins, you are required to register and open a Customer Account with us.
    2. We are entitled to determine whether IG Free Spins can only be played on specific games or devices.
    3. IG Free Spins may be granted in various formats, for example as part of a voucher granted by us. The number of IG Free Spins granted by us is subject to each Promotion-Specific Terms which can vary.
    4. If you begin to play with a voucher on a specific type of device, for example a PC or mobile device (where available), you will only be able to complete your use of the applicable voucher on that specific type of device.
    5. We may cap the amount that you can claim from your IG Free Spins, regardless of the winning amount displayed.
    6. Winnings resulting from IG Free Spins will be credited to your Games Bonus Balance or cash balance, according to the Promotion-Specific Terms, once you have used all the IG Free Spins granted to you on the relevant voucher, and subject to the voucher still being in force and the maximum winning amount. Please note that a voucher may have an expiry date.
    7. If you fail to use any voucher(s) granted to you at the time of withdrawal, then you will forfeit such voucher(s).
    8. You agree by accepting the IG Free Spins to meet the Wagering Requirement in accordance with any applicable Promotion-Specific Terms.
    9. If you fail to meet the IG Free Spin(s) Wagering Requirements, or you have failed to use the IG Free Spin(s) granted to you by the expiration date (if applicable) then you will forfeit any related winnings which have accrued to your bonus balance, as the case may be.
    10. You may start playing IG Free Spins provided by a new voucher once you have used all IG Free Spins on your current voucher.
    11. Winnings generated from your IG Free Spins will be detailed in the ‘My Account’ page on the Site.
    12. Your winnings derived from the use of vouchers will be displayed in points. Only when the requirements above are fulfilled, the points displayed will be converted to winnings in Bingo Bonus Balance, Games Bonus Balance, or cash balance or otherwise according to the Promotion-Specific Terms. Unless otherwise stated in the Promotion-Specific Terms: (i) the conversion rate shall be 100 points equals £1; and (ii) winnings from such vouchers are capped.
    13. In case of disconnection recognised after you begin to use an IG Free Spin, we will play the applicable IG Free Spin for you and update your balance accordingly.

  32. Loyalty Points

    1. Loyalty Points or {{BRAND_NAME}} Points (either of which may be referred to in this User Agreement as ("Loyalty Points") (and which may be referred to on the Site as Points, Bingo Points, Chat Points or Reward Coins) means those Loyalty Points awarded through Promotions, the purchase of bingo cards as detailed below, bingo chat room games or by playing on Instant Games.
    2. Loyalty Points will be considered as Bingo Bonuses (not Games Bonus).
    3. You can redeem Loyalty Points for Bonus Funds via the 'My Account' page on the Site.

  33. Your Participation in Bingo Games on the Site

    1. The frequency of Bingo Games will be clearly defined in each bingo room.
    2. The minimum and maximum number of bingo tickets available to purchase will be defined on each individual Bingo Game.
    3. Each Bingo Game will have its own criteria to meet in order for the Bingo Game to play. In cases where the defined criteria isn’t met, for example the minimum number of players with purchased tickets isn’t reached, the Bingo Game will be cancelled and all previously purchased tickets will be refunded in full.
    4. By default, all Bingo Games are played in ‘Auto Daub’ mode, so any winnings will be automatically credited to your Customer Account.
    5. If you have not successfully made a cash deposit into your Customer Account (a "Non-Funded Account"), winnings will be capped at a maximum of £{{ATTR_NON_FUNDED}}. These winnings cannot be withdrawn. The game operator applies a commission charge ("Rake") to each Bingo Game prize. Rake will be calculated between 0% and 68% of each individual game prize. With regards to Bingo Games where there is a minimum guaranteed prize pool, the prize pool will increase once the amount contributed by players exceeds the minimum guaranteed prize pool by an amount equal to the aggregate Rake.
    6. The purchase of all bingo tickets is final. Bingo tickets cannot be cancelled or refunded unless the game doesn’t play.
    7. If there is more than one winning card, the prize will be split equally amongst the number of winners and no refund will be provided.
    8. A prize in a Bingo Game may be given as the following: cash, bonus or a combination of both or as a tangible physical prize.
    9. You may only participate in each Bingo Game through one Customer Account on the Site.

  34. Claiming Bonuses and Free Spins

    1. Any Bonuses and Free Spins may only be available for you to claim and play from the ‘Rewards / Vouchers’ section of your Customer Account after you have:
      1. made the initial cash deposit, as detailed in the relevant Promotion-Specific Terms; and / or
      2. wagered an amount of your cash deposit / cash balance, as detailed in the relevant Promotion-Specific Terms.
    2. Winnings derived from Games Bonus are capped at £{{ATTR_FUNDED}} plus your original bonus after all wagering requirements are met.
      1. For example, if you are granted £10 in Games Bonus, and the winnings generated from such Games Bonus wager on Instant Games at the time of the fulfilment of the applicable wagering requirements are £300, then (£10 Bonus Funds + £{{ATTR_FUNDED}} in winnings) will be transferred to your cash balance, any remaining Bonus Fund winnings will be forfeited.
      2. Such limitation shall not apply to verified progressive jackpot winnings derived from Bonus Funds.
    3. Winnings derived from Free Spins may be capped and will be paid to your Games Bonus balance, as detailed in the relevant Promotion-Specific Terms.

  35. Deposit and Withdrawal Policy

    1. Deposit Policy
      1. Please read Section 7 carefully.
      2. The Site caters for various payment options as detailed below.

        3. Debit Cards
        • Available in GBP and EUR currencies.
        • The Site accepts Visa/MasterCard Debit card.
        • Available for deposits and withdrawals, subject to the exceptions stated under this Deposit and Withdrawal Policy.

        PayPal
        • Available in GBP and EUR currencies.
        • Available for deposits and withdrawals, subject to the exceptions stated under this Deposit and Withdrawal Policy.
        • Please note that if you deposit with an unverified PayPal account, we may require you to provide documentation to confirm that you are the registered holder of that account before we will be able to process any withdrawals.

        Apple Pay
        • Available in GBP and EUR currencies.
        • Available for deposits and withdrawals, subject to the exceptions stated under this Deposit and Withdrawal Policy.
        • ApplePay is a mobile payment and digital wallet service by Apple Inc. that lets users make payments using an iPhone, Apple Watch, iPad or Mac. It uses your debit cards from the wallet application.
      3. From time to time you may be requested to provide us with certain documents to verify the details of the payment method used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the payment method.
      4. The Site restricts the total number of valid registered payment methods per player to 5.
      5. Approved transactions will be automatically credited to your account so you can begin playing immediately.
      6. The minimum deposit amount is £10 (unless otherwise stated).
      7. Daily, weekly or monthly deposit limits can be set or updated in the cashier. If you require any assistance, you can contact our customer support: {{SUPPORT_EMAIL}}.
        We may vary your deposit limits, following a review of your playing status and account history.
      8. Please notify us as soon as possible should your debit card be lost, stolen or cancelled or should your e-wallet status change.
    2. Withdrawal Policy
      1. Please read Section 8 carefully.
      2. The minimum withdrawal limit for all withdrawal methods is £10 (or the equivalent).
      3. If you wish to withdraw your entire Customer Account balance in a single transaction and the total is less than the minimum withdrawal limit stated above, please contact customer support: {{SUPPORT_EMAIL}}.
      4. Unless otherwise stated in this Agreement, we will pay your withdrawals of cleared funds to whatever deposit methods you have previously used to deposit with us and in the event of your total withdrawals being greater than your previous total deposits we will pay the balance to your preferred method of payment.
      5. Withdrawals will only be remitted to a card/account that has already been used to deposit to your Customer Account.
      6. Please note that some depositing methods may not subsequently be available for withdrawals.
      7. Withdrawal processing times. We will endeavour to process all withdrawals within the specified time period stated above, however there may be occasions where this does not occur, due to reasons which include but are not limited to verification procedures, technical issues or third parties' acts or omissions. You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.

        Please see below for further details:

        8. Payment Method Withdrawal Process Time Withdrawal Completion Time Total Payment Source On Statement
        Debit Cards 2 business days 5 business days 4-7 business days Broadway Gaming UK Ltd
        Paypal 2 business days 2-3 business days 4-5 business days Broadway Gaming UK Ltd
        Apple Pay 2 business days 5 business days 4-7 business days Broadway Gaming UK Ltd
        Wire Transfer 2 business days 4-7 business days 7-10 business days Broadway Gaming UK Ltd

        Business days are Monday to Friday, excluding public holidays in United Kingdom & Ireland.

      8. Your withdrawal history can be viewed from the 'My Account' page, accessible from the homepage when you are logged in.
      9. Please note if you request multiple withdrawals within the same 24-hour period these may be combined as one payment to you. We may also delay and/or stop the processing of withdrawal requests if you have also made a deposit which is still in process or otherwise outstanding.
      10. In most cases, withdrawal Payment credits will be posted on your banking statements as separate transactions and will not cancel any references on your banking statements resulting from your deposit(s) to your account with us.
      11. In certain cases, we may ask you to verify your source of income and provide personal details and/or documentation relating to your financial circumstances. Click here for more information on the documents you may need to provide.
      12. You can only request a withdrawal in the currency in which you deposited in.
      13. Bonuses may only be withdrawn after all Bonus Policy requirements have been satisfied. Please see our Bonus Policy

      Last updated on 30 January 2025

      PLEASE PRINT OFF AND RETAIN A HARD COPY OF THE USER AGREEMENT FOR YOUR RECORDS.